Amazon Hiring Program manager Benchmarking

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  • Post Date: August 19, 2021
  • Applications 0
  • Views 41
Job Overview

Job Description
Key Responsibility

  1. A highly complex audit environment and a team with varied skills, with global accountabilities.
  2. Need to work on multiple high impact projects with competing priorities
  3. Independent decision making
  4. Drive benchmarking projects to deliver improved customer experience; be part of projects involving new feature definition to improve pricing CX
  5. Successful delivery on high business impact product feature implementation improving customer experience
  6. Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.
  7. Work with product teams and software development teams to build scalable insights and drive high business impactful projects to price perception.
  8. Demonstrated ability to work backwards from customer to surface key customer frustrations and build product features to improve CX.
  9. Strong analytical, mediation and problem resolution skills.
  10. Demonstrated ability to analyze and resolve complex issues.
  11. Result orientation with a bias towards action, supporting a culture of ownership and learning.
  12. Skilled in collaborative management environment, project management & succeeding through regular meetings.
  13. Excellent formal and informal communication with members of the remote and local management teams.
  14. Experience in vendor management and services contract execution.

BASIC QUALIFICATIONS

  • 3+ years experience in program or project management
  • Experience defining program requirements and using data and metrics to determine improvements
  • 3+ years experience working cross functionally with tech and non-tech teams
  • Master of Business Administration or equivalent program, Strong analytical abilities, excellent written and verbal communication skills, strong attention to detail and good follow-through ·
  • Ability to think strategically and execute methodically.
  • Adept at making data-driven decisions. – Exposure to working with technology teams and solving operational issues using technology.
  • Experience in vendor management and contract execution.

PREFERRED QUALIFICATIONS

  • Master’s Degree – 7+ years of experience in Market research /benchmarking/ User research / CX improvements in eCommerce domains. Proven track record in market/UX research and building decision making models
  • Location: Chennai, India
  • Job ID: 1688366

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Job Detail
  • Career LevelManager
  • Experience3 Years
  • GenderBoth
  • INDUSTRYManagement
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