Wipro Hiring Customer Service Representative

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  • Post Date: August 3, 2021
  • Applications 0
  • Views 55
Job Overview

Job Description
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative

  • We are looking for smart professionals with a great attitude to make every single client interaction delightful.
  • Experience Range- 0 to 2 Yrs

Roles & Responsibilities:

  1. Customer Service through calls
  2. Ensure timely and accurate service delivery at defined productivity levels
  3. Build client & domain knowledge to be able to deliver a resolution on the first conversation
  4. Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
    time & Customer Effort
  5. Maintain Internal & Client level delivery quality on calls, chats & email conversations
  6. Adhere to Customer Service Attendance & Accountability policies
  7. Execute issue /query resolution and ensure proper documentation & follow-up
  8. Identify, share and support operational improvements

Qualifications:

  • Graduates
    • B.Com
    • B.A
    • BCA
    • BBA
    • BHM
    • BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
    • B.Tech/MBA with minimum 6 months of relevant experience
  • Locations : Noida, India
  • Categories : DOP
  • Req ID : 2658257

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Job Detail
  • Career LevelExecutive
  • Experience2 Years
  • GenderBoth
  • QualificationBachelor Degree
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